The fine print, made simple.

Pricing and GST

All prices shown on our website, in the package builder and in our quotes are in Australian dollars and exclude GST.

GST (10%) is added to your total at checkout, and shown as its own line on your receipt, so it works as a tax invoice.

Website plan prices are monthly and also exclude GST. For example, the Growth plan is $249 a month plus GST ($273.90 a month including GST).

Paying online

Online payments are processed securely by Stripe. Your card details never touch our servers.

If you pay for your package on the spot, we take 3% off your design work and add-ons as a thank you. The pay-now discount does not apply to website plans (the setup fee or monthly fees).

If you send your package as a quote request instead, no payment is taken. We will confirm your quote by email before any work starts.

Logo and design projects

Each package includes the number of concepts and rounds of changes listed for it. For example, the Logo Pack includes 3 concepts and 3 rounds of changes. Extra rounds or new concepts can be added and will be quoted first.

Once your project is paid in full, you own the final artwork outright and we supply the complete file suite.

Printed items, such as the 500 business cards in the Business Bundle, are printed once your artwork is approved. Please check your proofs carefully, as reprints caused by approved errors are charged.

Timelines depend on how quickly feedback and content come back to us. We will always keep you posted.

Website packages

Super Single, Mega Multi and eComm Monsta websites are one-off projects that you own outright once paid in full.

You are responsible for supplying content we ask for (such as text, photos and product details), or we can create it for you as part of your package where listed.

Hosting, domain names and email accounts are yearly services. They are charged for the first year when you order them and renew each year, unless you let us know you would like to cancel before the renewal date.

Website subscriptions

Your subscription starts when you sign up. At sign-up you pay the $900 setup fee plus your first month, plus GST. After that, your plan is charged monthly in advance on the same day each month.

All website plans have a 12-month minimum term, starting from your sign-up date.

After your 12-month minimum term, you can cancel any time from your client dashboard. Cancellation takes effect at the end of your current billing month, and your plan stays live until then. We do not refund part months.

If you need to end your plan before your 12-month minimum term is up, please contact us. The remaining months of the minimum term are still payable.

Your plan includes the features listed for it on our website, such as hosting, security, backups and monthly updates. Unused monthly updates and articles do not roll over.

If a monthly payment fails, Stripe will retry it and email you so you can update your card. If your account stays unpaid, we may pause your website until it is up to date.

Growth and Pro plan members receive 5% and 10% off Logomonsta design services respectively while their plan is active.

When your plan ends, your website is taken offline. If you would like to keep your site, talk to us about a buy-out before your plan ends.

Changes to pricing

We may update our prices from time to time. Changes do not affect work you have already paid for or a quote we have confirmed.

For website plans, we will give you at least 30 days’ notice by email before any change to your monthly fee.

Refunds and your rights

Because our work is custom-made for you, we do not offer refunds for change of mind once work has started.

Nothing in these terms limits your rights under the Australian Consumer Law. If something is not right, please call us first, we are always happy to fix it.

Your privacy

We only use your details to deliver your project, manage your account and contact you about your work. We never sell your information.

Payment details are handled by Stripe, and we never see or store your full card number.

Questions?

Call Steve on 1800 700 838, email holla@logomonsta.com, or visit us at 1/22 Christensen St, Cheltenham VIC 3192.